To our valued customers:
I hope that you are all safe and healthy as we’re together getting through this unexpected breakout of the Coronavirus. We sincerely send you an apology for the delay in delivery of your order.
The social-distancing order was given to most states in the U.S., this heavily affects our regular operation system. Since most people are staying in, that results in a significant increase in volume of orders. Even though we’re trying to maximize our productivity, there are still some delays caused by our suppliers and shipping carriers. All of these may lead to the delay of your shipments.
We want you to know that we’re trying every possible way to minimize your wait or trouble of not getting your order in time. We have been working overtime and through the weekend just to ensure that your order will get to you as soon as possible.
Thank you for your patience and support. We highly appreciate the confidence you have placed in us.